Terms of service
Version 5 October 2026
These Terms and Conditions apply to all offers, orders and agreements between Q‑DRINKS Group B.V. (hereinafter: "Q Drinks") and its customers, both consumers (B2C) and business customers (B2B). These Terms consist of Part A (general) and Part B (rental, purchase and service of equipment for business customers). Part B applies only to business customers and prevails over Part A in the event of conflict. A quotation or contract that refers to these Terms makes them part of the agreement; in the event of conflict, the order of precedence is contract – quotation – Part B – Part A.
Part A — General
1. Who we are
Q‑DRINKS Group B.V. (trading as "Q Drinks")
Chamber of Commerce (KvK): 82995346
Address: Veldoven 11‑1, 6826 TS Arnhem, The Netherlands
Email: info@q‑drinks.com
Governing law: Dutch law.
Jurisdiction: Amsterdam District Court (business customers only; for consumers the court of mandatory jurisdiction applies).
2. Scope and language
These Terms apply to all offers, orders and agreements of Q Drinks, both online and via physical points of sale. Where Q Drinks provides an English version alongside this Dutch version, the Dutch text prevails in the event of discrepancies. Deviations from these Terms apply only if Q Drinks has confirmed them in writing.
3. Products and information
Q Drinks supplies coffee products (compostable coffee capsules and coffee beans), coffee machines, grinders, milk coolers and accessories, and offers rental and service contracts to business customers. Prices are displayed including VAT for consumers; prices in quotations and contracts for business customers are exclusive of VAT unless stated otherwise; shipping costs are shown at checkout. Q Drinks works with carefully selected suppliers and quality controls. Statutory conformity rules remain fully applicable.
4. Formation of the agreement
The agreement is formed once Q Drinks has confirmed the order by email. Q Drinks may correct obvious errors (such as misprints or pricing errors) and stock discrepancies, or cancel the order. A quotation from Q Drinks is without obligation and valid for 30 days unless stated otherwise. A rental, purchase or service contract is formed by signature of both parties or by written confirmation of the order by Q Drinks. A quotation is not an agreement. Before delivering equipment, Q Drinks may carry out a credit check and request security (advance payment, deposit or bank guarantee).
5. Subscriptions
Subscriptions continue until the customer cancels or pauses them. The customer may end or pause the subscription at any time; shipments already released will still be delivered. Address changes can be made via the customer account or via info@q‑drinks.com.
Price changes for subscriptions are announced to active subscribers by email at least 30 days in advance. In that case the customer may cancel the subscription free of charge before the effective date of the change.
Q Drinks may terminate a subscription if continuation cannot reasonably be expected of it, for example in the event of business discontinuation, changes to the product range or other compelling reasons. The customer will be notified at least 30 days in advance, and any prepaid amounts will be refunded pro rata. This article applies to coffee subscriptions; for rental and service contracts, the term and termination rules of Part B apply.
6. Payment
Payment is made in advance via iDEAL, PayPal, credit card, Klarna or Apple Pay. For subscriptions, the first payment is made via iDEAL; subsequent payments are collected via SEPA Direct Debit. In the event of a chargeback or failed direct debit, the actual costs charged to Q Drinks for this will be passed on. Ownership of products transfers only after full payment. For business customers, article 13 and, in the case of rental, article 17 additionally apply: rented equipment remains the property of Q Drinks.
7. Delivery
Delivery takes place in the Netherlands only. Delivery to business customers outside the Netherlands is possible by arrangement; the terms and shipping costs for such deliveries are agreed in writing in advance. The carrier and indicative delivery time are stated in the order flow. For consumers, the risk of loss or damage passes upon delivery; for business customers, upon handover to the carrier. If an incorrect address is provided or delivery is refused, re-shipping costs may be charged to the customer. Q Drinks generally delivers complete orders; partial delivery may take place where this is reasonable. Article 19 applies to the delivery and installation of equipment.
8. Right of withdrawal (consumers)
Consumers have a 14-day cooling-off period from the day of receipt. Only unopened products with intact seals are accepted for return. Return costs are borne by the customer and may be deducted from the refund. Please report damage or defects within 48 hours of receipt (with photos) via info@q‑drinks.com. Refunds are made within 14 days after receipt of the returned goods or submission of proof of shipment (Q Drinks may wait until the return has been received). The right of withdrawal does not apply to business customers.
9. Warranty, quality and use
Statutory conformity rules apply. No additional commercial warranty is offered. Quality complaints can be reported via info@q‑drinks.com; Q Drinks will assess the complaint and may offer repair, replacement or a refund. Damage resulting from incorrect storage or incorrect use of products falls outside our liability. Purchased equipment is covered by the manufacturer's warranty; for rented equipment, the service arrangement of article 20 applies.
10. Liability and force majeure
The liability of Q Drinks is limited to the amount the customer has paid to Q Drinks under the relevant agreement in the twelve months preceding the event causing the damage, and in any event to the amount paid out by Q Drinks' liability insurance. Q Drinks is not liable for indirect loss, consequential loss or loss of profit, including loss of turnover and business interruption due to equipment being temporarily unavailable, except in cases of intent or gross negligence or where such limitation is not permitted under mandatory law. Force majeure includes, among other things, transport and logistics disruptions, strikes, epidemics/pandemics, government measures, cyber incidents and supply problems, including delivery problems at manufacturers and importers of equipment.
11. Intellectual property and reviews
All (brand) names, images and content of Q Drinks are protected and may not be used without permission. Reviews are collected via Trustpilot. Unlawful or inappropriate content may be removed through Trustpilot's procedures. Q Drinks may quote anonymised reviews with attribution in marketing.
12. Promotions and discount codes
Discount codes and promotions cannot be combined. Q Drinks reserves the right to change or end promotions. If an order that included a free gift is returned, the gift must be returned with it or its value will be deducted from the refund. Errors and omissions excepted.
13. Additional terms for business customers (B2B)
For business customers, a payment term of 14 days net applies unless agreed otherwise. In the event of late payment, statutory commercial interest and reasonable extrajudicial collection costs are due. The risk of loss or damage passes upon handover to the carrier. Q Drinks expressly rejects the applicability of the counterparty's purchasing terms.
A business customer is any customer acting in the course of a profession or business; consumer protection (including the right of withdrawal) does not apply to them. Rental and service instalments are invoiced monthly in advance and paid by automatic direct debit or, if the customer so chooses, by invoice with a payment term of 14 days. With automatic direct debit, the customer ensures sufficient funds; a failed or reversed direct debit will be re-presented or invoiced together with the actual costs, and reversing a correctly collected amount counts as non-payment. If payment is more than 30 days overdue, Q Drinks may suspend service and, after a written reminder with a 14-day deadline, terminate the agreement and recover the equipment. Q Drinks may index the prices of rental, service and coffee once a year on 1 January in line with the consumer price index (Statistics Netherlands/CBS, all households); an indexation is announced 30 days in advance. Set-off or suspension by the customer is excluded.
14. Changes
Q Drinks may amend these Terms. In the event of material changes (such as subscription terms, prices or payment methods), subscribers will be informed by email at least 30 days in advance, with the option to cancel the subscription free of charge before the effective date. For non-material changes (such as adding payment methods), publication on the website is sufficient. For current rental and service contracts, changes take effect only upon renewal, unless they do not disadvantage the customer or arise from laws or regulations.
15. Privacy and communication
The Q Drinks Privacy Policy forms an integral part of these Terms. Customers can unsubscribe from the newsletter at any time via the unsubscribe link in every email.
Part B — Rental, purchase and service of equipment (business customers)
16. Definitions
Equipment: coffee machines, grinders, milk coolers and accessories that Q Drinks supplies or makes available. Rental: making equipment available for a fixed term against a monthly fee, including the service arrangement of article 20. Location: the address where the equipment is installed. Contract year: each period of twelve months from the installation date.
17. Ownership and use under rental
Rented equipment remains the property of Q Drinks. The customer may not sell, pledge, rent out, give into use to third parties or move the equipment to another location without the written consent of Q Drinks. The customer keeps the equipment free from attachment and reports immediately if a third party (landlord, trustee, bailiff) makes a claim on it. Q Drinks may affix an ownership marking.
The customer uses the equipment in accordance with the manual and the instructions given at installation, using only coffee, cleaning and descaling agents and water filters supplied or approved by Q Drinks. Maintenance, repair or modification by anyone other than Q Drinks is not permitted.
18. Term, renewal and end
The term is stated in the contract; the standard term is 60 months from the installation date. Unless notice is given no later than one month before the end of the term, the contract is renewed each time for twelve months at the then applicable monthly fee. Notice may be given in writing or by email; notice received later takes effect at the end of the following period.
At the end of the term the customer chooses to: (a) renew, (b) replace with new equipment under a new contract, (c) take over the equipment at a takeover price to be agreed, or (d) stop, after which Q Drinks collects the equipment within fourteen days.
Early termination is only possible against payment of all remaining monthly instalments. If the business is taken over by a third party, the contract may be transferred with the consent of Q Drinks.
Force majeure due to unavailability. If the equipment, comparable replacement equipment or the parts required for maintenance or repair are permanently no longer available, or can reasonably be expected not to be available within thirty (30) days, for example because the manufacturer or supplier has discontinued production or supply, and Q Drinks is therefore unable to repair or replace the equipment as referred to in article 20, this constitutes force majeure within the meaning of article 6:75 of the Dutch Civil Code that cannot be attributed to Q Drinks. In that case, notwithstanding the previous paragraphs of this article, Q Drinks may terminate the contract unilaterally and early, in writing or by email, with a notice period of one (1) month, or with immediate effect if the equipment is not (or no longer) usable at that time. Q Drinks will inform the customer as soon as possible once it expects this situation to arise.
19. Delivery, installation and commissioning
Delivery times are indicative (usually six to eight weeks after approval). Exceeding them does not give a right to termination or compensation, unless the delay exceeds eight weeks and is attributable to Q Drinks. Q Drinks may, by arrangement, install a temporary machine until the ordered equipment has been delivered.
Installation and commissioning are included unless stated otherwise. Before installation, the customer ensures a suitable installation site, a water connection with a shut-off valve, a drain and a power connection in accordance with the manufacturer's specifications. Additional work due to the absence of these is charged on a time-and-materials basis. On handover the customer signs a handover form; visible defects must be reported by the customer within 48 hours.
After installation, the staff present receive user instruction (barista training). Instruction at a later time is available at the then applicable rate.
20. Service and maintenance
Included in the rental fee: financing of the equipment, preventive maintenance and technical inspection according to the manufacturer's schedule, replacement of the water filter, remote support and an engineer's visit in the event of a malfunction.
Not included, charged on a time-and-materials basis and agreed in advance: parts and labour for malfunctions and repairs; the water filter cartridge (annual amount in the quotation); cleaning and descaling agents; damage caused by incorrect use, insufficient cleaning, limescale due to not using the prescribed filter, frost, water or power damage, and damage caused by third parties.
The customer reports malfunctions via WhatsApp or email. Q Drinks aims to respond the same working day and to resolve the malfunction remotely, and otherwise to have an engineer on site within two working days. These are target times; exceeding them does not give a right to compensation or termination. Rates for parts, labour and call-out charges are stated in the quotation.
For equipment on a fixed water connection, the prescribed water filter is mandatory. The cartridge is replaced by Q Drinks annually, or earlier if consumption and water hardness so require, and invoiced separately.
In the case of purchase, the customer may take out a separate service contract; its content and rate are stated in the quotation. Without a service contract, work is carried out on a time-and-materials basis at the rates in the quotation.
21. Coffee purchase and volume tiers
Rental and promotional prices apply subject to exclusive purchase of coffee from Q Drinks for the rented equipment during the term. In the event of structural use of other coffee, Q Drinks may increase the rental fee to the price without coffee purchase as stated in the quotation, or terminate the contract.
The price per kilo follows the annual-volume tiers in the quotation. The tier is estimated at the start based on the expected annual volume. Every six months Q Drinks determines the actual volume and recalculates based on the tier that actually applies: the difference between the invoiced price per kilo and the price per kilo actually applicable is invoiced or credited for the past six months.
The prices per kilo in the quotation are based on the coffee exchange price (ICE New York, arabica) on the quotation date. If that exchange price rises, Q Drinks may index the price per kilo accordingly per contract year; an indexation is announced 30 days in advance, stating the underlying exchange price.
Coffee is delivered on call and can be ordered per kilo. Shipping costs are not included in the price per kilo and are invoiced separately per shipment.
22. Risk, insurance and damage
The risk of loss, theft and damage to the equipment lies with the customer from delivery until return, including under rental. The customer is responsible for insuring the equipment as part of its contents/inventory insurance and demonstrates this on request. In the event of loss or total loss, the customer compensates the replacement value of the equipment. Under rental, normal wear and tear is borne by Q Drinks.
23. Return
At the end of the contract, the customer returns the equipment complete, cleaned and in the condition that may be expected with normal use and maintenance. Missing parts and repair of damage beyond normal use are charged. The customer grants Q Drinks access to the location for collection.
24. Deposit
For contracts with a term shorter than 60 months, a deposit applies in accordance with the quotation. The deposit is refunded within 30 days after return, less outstanding amounts and repair costs.
25. Suspension and termination
Q Drinks may terminate the contract with immediate effect and recover the equipment in the event of payment arrears after a reminder (article 13), bankruptcy, suspension of payments or discontinuation of the customer's business, relocation of the equipment without consent, or maintenance by third parties. The remaining instalments then become immediately due and payable, less the proceeds from the reuse of the equipment.
© 2026 – Q‑DRINKS Group B.V. – Q Drinks
