Terms of service

These Terms and Conditions apply to all offers, orders, and agreements between Q‑DRINKS Group B.V. (hereinafter: “Q Drinks”) and its customers, both consumers (B2C) and business customers (B2B).

1. Who we are

Q‑DRINKS Group B.V. (trading as “Q Drinks”)
Chamber of Commerce (KvK): 82995346
Address: Veldoven 11‑1, 6826 TS Arnhem, The Netherlands
Email: info@q‑drinks.com
Governing law: Dutch law.
Jurisdiction: Amsterdam District Court (B2B only; for consumers the competent court follows mandatory law).

2. Scope and languages

These Terms govern sales via our online store (initially NL/BE/LU and later other EU countries) and future physical locations. If an English and a Dutch version are both provided, the Dutch version shall prevail in case of discrepancies.

3. Products and information

Q Drinks supplies coffee products (compostable capsules and coffee beans) and may later offer devices and merchandise. Prices are displayed including VAT; shipping costs are shown during checkout. We carefully select suppliers and apply quality checks. Statutory conformity rules remain fully applicable.

4. When a contract is formed

A contract is formed once Q Drinks confirms your order by email. Q Drinks may correct or cancel orders in case of obvious errors (such as misprints or pricing mistakes) or stock discrepancies.

5. Subscriptions

Subscriptions continue until you pause or cancel. You can do so at any time; shipments already released will still be delivered. Address changes can be made in your account or by emailing info@q‑drinks.com.

Price changes for subscriptions will be announced at least 30 days in advance by email to active subscribers. In that case you may cancel free of charge before the effective date.

Q Drinks may terminate a subscription if continuation can no longer reasonably be expected, for example in case of business discontinuation, product line changes, or other significant reasons. Customers will be notified at least 30 days in advance, and any prepaid amounts will be refunded on a pro‑rata basis.

6. Payment

Payments are made in advance via iDEAL, PayPal, credit card, Klarna, or Apple Pay. For subscriptions, the first payment is via iDEAL; subsequent payments are collected automatically via SEPA Direct Debit. If a chargeback or failed collection occurs, the actual costs charged to Q Drinks may be passed on. Ownership transfers only after full payment.

7. Delivery

We deliver in NL/BE/LU and later other EU countries. The carrier and indicative delivery time are shown during checkout. For consumers, risk passes upon delivery; for B2B upon handover to the carrier. If an address is incorrect or delivery is refused, re‑shipping costs may be charged. We generally ship complete orders; partial delivery may occur where reasonable.

8. Right of withdrawal (consumers)

Consumers have a 14‑day cooling‑off period from receipt. Only unopened items with intact seals can be returned. Return shipping costs are borne by the customer and may be deducted from the refund. Please report damage or defects within 48 hours of receipt (with photos) via info@q‑drinks.com. Refunds are made within 14 days after we receive the return or proof of shipment (we may wait until receipt).

9. Warranty, quality, and use

Statutory conformity applies. No additional commercial warranty is offered. For quality concerns please contact info@q‑drinks.com; Q Drinks may offer remedy, replacement, or refund at its discretion. Damage caused by improper storage or use is excluded.

10. Liability and force majeure

Q Drinks’ liability is limited to the order value of the relevant purchase. Q Drinks is not liable for indirect or consequential loss or loss of profit, except in cases of intent or gross negligence, or where such limitation is not permitted under mandatory law. Force majeure includes, among others, transport and logistics disruptions, strikes, epidemics/pandemics, government actions, cyber incidents, and supply issues.

11. Intellectual property and reviews

All trademarks, images, and content are owned by or licensed to Q Drinks and may not be used without permission. Reviews are collected via Trustpilot. Illegal or inappropriate content may be removed under Trustpilot procedures. Q Drinks may quote anonymised reviews with attribution in marketing.

12. Promotions and discount codes

Discount codes and promotions cannot be combined. Q Drinks may change or end promotions. If a free gift was included, please return it with your order or its value may be deducted from the refund. Errors and omissions excepted.

13. Additional terms for business customers (B2B)

Payment term: 14 days net unless agreed otherwise. Statutory commercial interest and reasonable collection costs apply to late payments. Risk passes upon handover to the carrier. Any purchasing terms of the counterparty are expressly rejected.

14. Changes

Q Drinks may amend these Terms. For material changes (such as subscription terms, prices, or payment methods), subscribers will be notified at least 30 days in advance by email, with the option to cancel before the effective date. For non‑material changes (e.g. adding payment methods), publication on the website is sufficient.

15. Privacy and communication

Our Privacy Policy forms an integral part of these Terms. You can unsubscribe from the newsletter at any time via the link in each email.

© 2025 – Q‑DRINKS Group B.V. – Q Drinks