Refund policy

Last updated: 28 May 2026

Our return and refund rules are part of our Terms and Conditions (section 8: Right of withdrawal).

Summary:

14-day cooling-off period from receipt (consumers)
Only unopened items with intact seals can be returned
Return shipping costs are borne by the customer and may be deducted from the refund
Damage or defects? Report within 48 hours of receipt with photos via info@q-drinks.com
Refunds are issued within 14 days after we receive the return

Returns are processed via our fulfilment centre in Hendrik-Ido-Ambacht. For return requests or questions: info@q-drinks.com

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